Protecting your personal data at 12betvn is our highest priority. This Privacy Policy clearly sets out what data we collect, how it is used, and what rights you have.
12betvn (referred to as "we", "us", or "the platform") has established this Privacy Policy to ensure the protection of your personal data. It takes effect the moment you open an account, place a bet, or simply browse our website.
We believe data protection is not just a legal obligation — it is our ethical responsibility. That is why 12betvn follows international data protection standards (GDPR-inspired principles) to safeguard every user's privacy.
This Privacy Policy applies to 12betvn's Terms & Conditions Read them together. Both documents combined give you a complete picture of your rights and responsibilities.
If this policy changes, you will be notified at your registered email address and the update date at the top of the page will be revised. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
12betvn only collects the information needed to operate the platform, verify identity, and deliver a quality service. We do not ask for anything beyond what is strictly necessary.
| Data Type | When it is collected | Why It's Needed |
|---|---|---|
| Full name | At the time of registration | Identity Verification & KYC |
| Date of Birth | At the time of registration | Age verification (18+) |
| Mobile Number | During registration and payment | Communication & Transactions |
| Email Address | At the time of registration | Contact & Security |
| National ID / Passport | In KYC Verification | Identity & Address Verification |
| Payment Information | On Deposits/Withdrawals | To complete transactions |
When you use 12betvn, certain technical information is collected automatically:
We never store your password — only an encrypted hash is kept. No member of our staff can view your password.
12betvn uses your data only for specific, legitimate purposes. We never use your information unnecessarily or sell it to third parties.
12betvn never sells your personal data to advertisers or data brokers. Doing so would be a direct violation of our core principles.
12betvn does not retain your data any longer than necessary. Once the purpose for which it was collected has been fulfilled, or the legally required retention period has expired, your data is securely deleted.
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction Records | 7 Years (as required by law) |
| KYC Documents | 5 years after account closure |
| Customer support records | 3 years |
| Cookies & Session Data | 30 Days to 1 Year |
| Marketing Preferences | Deleted immediately upon opt-out |
Our servers are housed in secure data centers with the highest standards of physical and digital security. All data backups are stored in encrypted form.
12betvn uses cookies on its website to enhance your experience and keep the platform secure. Cookies are small text files stored in your browser.
You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.
12betvn does not use third-party tracking cookies or advertising network cookies. Your browsing behaviour is never shared with any external organisation.
12betvn never sells or rents your personal information. However, in limited circumstances, data may be shared with trusted partners:
Strict confidentiality agreements (NDAs) are maintained with all third parties in every case. They are not permitted to use your data for their own purposes.
If any authority ever requests your data, we first verify the legal basis for that request. No information is disclosed without a legitimate reason.
12betvn follows the highest industry standards to protect your data, with our security team monitoring the platform around the clock.
In the event of a data breach (which is extremely unlikely given our security systems), we will notify affected users within 72 hours and take immediate preventive action.
At 12betvn, you have full control over your personal data. Your rights are outlined in detail below:
To exercise any of your rights support@12betvn.biz Send us an email at the address provided. We will respond within 30 days.
12betvn is strictly for users aged 18 and above. We never knowingly collect data from minors.
Age verification is mandatory at registration. If a user provides false information and is later found to be a minor, their account will be immediately closed and all associated data will be deleted.
If you suspect that a minor is using 12betvn, please support@12betvn.biz.
For any privacy-related questions, complaints, or requests, please contact our Data Protection Team. We take every message seriously.
Our support team speaks Bengali. Feel free to explain any issue in simple terms — we are always ready to help.
We are committed to protecting your privacy at every step.
Every transaction and piece of personal data you share is encrypted with 256-bit SSL technology — completely unreadable to anyone outside.
12betvn never sells your data to advertising companies or data brokers — that is our written commitment.
No data is retained beyond legal requirements. Once the retention period expires, it is securely deleted.
Only authorized personnel can access your data, and solely on a need-to-know basis. All access is logged.
Our entire system is audited by independent security experts multiple times a year. Any vulnerabilities found are resolved immediately.
You can request to view, correct, or delete your data at any time. Your data belongs to you.